Exchanges & Returns

As many of our products are made to order and arrive fully assembled, they usually cannot be returned. For this reason, we cannot offer exchanges for change of mind.

However, in some circumstances where it is possible to return or exchange an item, Krost reserves the right to charge a 20% restocking fee. Please contact us if you have any questions about returning a product. Please note that refunds and exchanges are made at the sole discretion of Krost Business Furniture.

All our products are on display in our world class showrooms in Sydney and Melbourne and can be trialled and demonstrated at your convenience. Product samples can be organised for larger quantities, please contact us if you are interested in having a sample delivered. 

If your item has arrived damaged or you believe it might be faulty, please contact us immediately. We require notification within 7 days from the date you receive it and we will replace the entire product or the specific part that is damaged free of charge.

A customer service representative may conduct an assessment and photographs will be requested to be sent to customerservice@krost.com.au. The customer will be liable for all shipping and freight costs involved to return an item after the 7 day period. All our products carry a minimum 3 year warranty, with most products carrying 5 year warranties.